For enquiries about all our destinations and to make a booking, contact our Reservations Team on:
Tel: 01707 386700 Fax: 01707 333276
Post: Adagio, Lemsford Mill, Lemsford Village, Welwyn Garden City, Herts, AL8 7TR.
Telephone opening hours (GMT):
Saturday: 9.15am–12.00pm (in Jan and Feb): 9.15am–3.00pm
To make a booking, please give us a call or book online. You will be asked to provide your passport details for holidays involving flights, and for your insurance details if you are not purchasing a policy from us. Do not worry if you have not got these details with you at the time of booking, you can let us know anytime before your balance is due.
On completion of your booking, we will send you a ‘confirmation of booking’ invoice, along with information about what to expect on your holiday.
When we ask you to complete a Personal Details Form, please ensure that the details you provide agree exactly with those printed in your passport.
Please also confirm any medical, disability or other issues relevant to your participation in the holiday of which we need to be aware.
The final payment amount and its due date will be shown on your invoice. If a surcharge subsequently becomes applicable to your holiday, an amended invoice will be sent to you no later than ten weeks prior to departure. As we do not usually issue receipts, please advise us if you require one.
Should there be any significant changes to your holiday from that described in our brochure, we will advise you either upon booking or as soon as possible thereafter. Please see our conditions of booking for more information.
Holiday deposits are £200 per person. If you book any regional flights from us then any payment made at the time of booking the flight will be considered as part of your deposit and non-refundable. You will be advised of this when we make the flight arrangements for you.
With effect from February 2016, we will not be charging any processing fees for payments made using Visa or MasterCard credit cards. You can also make payments to us by debit card or cheque without any processing fees.
Where you specify a preference for specific room facilities, we will make every effort to accommodate your request. If you specifically request single occupancy of a room, an additional supplement may be incurred. Similarly if we request an additional single room on your behalf, a higher supplement may be incurred. When booking a double room you should clearly request either a double bed or twin beds, otherwise we shall assume that either is acceptable.
If you have any other special requests e.g. rooms on a low floor, a sea view, adjoining rooms or special diets, you must advise us when booking. We will pass on all such requests to the hotel(s) or other suppliers concerned, but we cannot guarantee that they will be provided. Therefore we cannot accept a booking that is made conditional upon a special request being satisfied.
Please check that your holiday confirmation invoice confirms your request, if it does not, please contact us immediately.
Single rooms and single supplements
The hotels and other types of lodging we use do (regrettably) usually charge single supplements – they are often small establishments seeking to fill all beds. If you particularly wish for a single room, subject to availability, we may be able to arrange one at the supplement indicated. Although a single room supplement guarantees privacy, single rooms may well be smaller, less well appointed and contain a single, double or twins beds. Travelling alone doesn’t necessarily mean you have to pay a single supplement. If you’re happy to share a twin room with another group member of the same sex, and agree to a no smoking policy and to reasonable norms of behaviour, we can accommodate this on most holidays; simply talk to our reservations team. If we are unable to find you a sharer, we reserve the right to allocate you a single room at no additional charge to you. Please note that single rooms and single occupancy rooms are subject to availability.
• All the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. Our ATOL number is ATOL 0990. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLcertificate.
• ATOL protection does not apply to all holiday and travel services shown in this brochure. Please ask us to confirm what protection may apply to your booking.
• Adagio is a member of ABTA under membership number V5094. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ, Tel. 020 3117 0500 or www.abta.com.
• Adagio is a member of AITO; we abide by the Association’s Code of Business Practice and adhere to the AITO Quality charter.
• We are also an accredited IATA agent.
• We are also registered under the Data Protection Act. In order to process your booking and to ensure that your travel arrangements run smoothly, we need to use the information you provide such as name, address, any special needs/dietary requirements, etc.
• We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them or as required by law.
• We will not pass any information onto any person not responsible for part of your travel arrangements, unless required by law e.g. customs and immigration authorities. This applies also to
any sensitive information that you give us. In making this booking, you consent to this information being passed on to the relevant persons.
• We will also hold your information to send you brochures or inform you of offers in the future, but will not pass this on to anyone else for marketing purposes.
Travellers with Disabilities
We want to ensure that our holidays are accessible to as many people as possible. We also recognise that the term ‘disability’ covers a broad range of impairments, many of which have no impact on mobility or the ability to participate in our holidays. The nature of our holidays does mean however, that some will not be accessible to certain disabled people. We are always happy to discuss any disability-related needs with you and will make all reasonable adjustments to accommodate them if full details are provided in writing at time of booking.
If we feel we cannot meet your needs, we reserve the right to decline your booking. In addition, if after booking your holiday a disability related additional need becomes evident that we cannot properly accommodate, we reserve the right to cancel the reservation. If you would prefer a free copy of our brochure on CD please ask.
Minimum group sizes
As with all group tour operators, we do require a minimum number of participants to operate each tour, although this number may vary from holiday to holiday. Should this number not be reached then the tour will not be commercially viable and we must reserve the right to cancel the departure.
We recognise that it can be both difficult and expensive travelling to airports in the south east of England, and we try to cater for this. These flights usually incur a supplement, depending on availability at the time the request is received. It can be difficult to secure sufficient seats on direct flights, so it is imperative to book as early as possible to avoid disappointment.
Where we have seats held on scheduled service flights, the unsold seats normally have to be returned to the airline 14 weeks before our holiday’s departure. Please do book early as we are not always able to buy back seats at the original price, resulting in a supplementary charge.
Occasionally this can also be the case when we have to buy additional seats due to higher than expected demand.
Flight and rail times and independently booked travel arrangements
All provisional outward departure and return homeward flight or rail times featured were correct when this brochure was printed, but they can change. Please do not finalise any independently booked connecting domestic travel before you check with us, and certainly not earlier than twelve weeks before your intended date of travel. On occasions there may be onerous cancellation terms on pre-booked domestic travel and hotels for which we cannot accept responsibility and you are advised to check on these carefully before finalising arrangements. We cannot accept responsibility for the consequence of any delay or cancellation of independently booked, flight, ferry or other travel arrangements. See paragraph 7 of our terms & conditions. Should the times change so that you will need to revise your outbound travel arrangements and overnight in the UK prior to your holiday, or return home to the UK to late to continue your journey home from your UK arrival airport, we can not accept responsibility for the cost of overnight accommodation, although we may be able to help you minimise any additional cost.
Connecting UK Add-on Flights
We are able to offer connecting flights in conjunction with the international flight arrangements for many of our holidays. The prices are very competitive (see holiday pages for details) and in order to benefit from complete peace of mind plus the following, ask us to book the flights for you:
• Check in for the whole journey, removing the need to reclaim luggage and re-check-in in London
• Less connecting time required
• Flexibility to change to another flight if the international times change
• Knowledge that the airline will take responsibility for getting you to the final destination if a connection is missed due to a major delay
For further information contact our travel department on
01707 386732 or email firstname.lastname@example.org.
Many scheduled and charter airlines now charge for on-board food and beverages. The latest information relating to this will be sent with your travel documents.
Extended travel delays
Flights can be delayed – it’s beyond our control – but we and the airlines concerned make every endeavour to provide refreshments and, when necessary, accommodation in reasonable the relation to time of day.
In the event of a delay to your return flight, for example due to industrial action at the airport or unexpected bad weather, although we will provide you with reasonable assistance, we will not be responsible for any additional accommodation costs for additional days that you must stay in the destination before your return flight.
Lost and delayed baggage
In the event of lost or delayed baggage, although we will provide you with reasonable assistance, the Montreal Convention provides that it is the responsibility of the airline to deal with baggage problems and provides limits to the liability they have to passengers. Most insurance policies cover limited expenses to cover the replacement of items urgently needed to continue the holiday.
Joining and leaving abroad
If you wish to organise your own flights from a non-UK or provincial airport, or travel by rail or car to the holiday centre, ‘no-travel’ reductions are often available, although there can be restrictions due to our airline commitments, please call for details.
If you do plan to join a holiday locally please tell us at least 14 weeks before departure. Do make it clear to us where you propose to join and leave the group. Some cities are served by more than one airport and we don’t want you to wait at the wrong one.
We regret that a change from a booking including flights to a ‘no travel’ booking without flights within 14 weeks of departure is usually not available without penalty, due to our obligations with the airlines.
Should you be unable to join your holiday due to the cancellation or delay of your independent flight, please be aware that additional costs and losses involved in meeting up with your chosen tour may not be covered by your airline or insurance policy, as most low-cost carriers are not covered by ABTA, IATA or ATOL. In addition, although we will make every attempt to minimise your losses, we would not be able to absorb the cost of any cancellation charges.
In the event of strikes, although we will endeavour to offer reasonable assistance, our ability to assist you may be limited when there are delays in your selected return to the UK.
All prices are guaranteed against surcharges except airline costs and fuel. Before making a surcharge we will absorb an amount equivalent to 2% of the holiday charge. See paragraph 3 of booking conditions.
Local costs and facilities
We include most local transport costs and entrance fees in the price of the holiday. Please consult the specific Holiday Information Sheet for full details.
Details of local facilities and expected itineraries are given in good faith but experience has taught us that they may not always be available. Every effort will always be made to overcome any unforeseen circumstances, particularly if safety is compromised.
For travel to the EU it is essential to hold a valid European Health Insurance Card. Do ensure your EHIC is current, as they are issued with an expiry date. If you do not hold one, application forms can be obtained from the Post Office, by calling the EHIC Application Line on 0300 330 1350 or online at www.ehic.org.uk
In the few holidays where there are mandatory requirements for vaccinations, details are given in the text and with your confirmation of booking. Unfortunately, apart from clarifying whether a health risk, however minor, has been identified in a destination, we are unable to provide medical advice. Known hazards are identified in our General Information Booklet, but please contact your own GP for medical advice. We regret that our staff are not qualified to give medical advice relating to immunisations or other health matters.
Passports and visas
You will need a full current UK passport for all overseas Adagio holidays. If you are not a UK national please check entry requirements for the country you will be visiting. Many countries now require that your passport be valid for 3-6 months beyond your stay. Please check the expiry date of your passport. Check that it’s yours and that you have packed it before you travel. We strongly recommend you carry a photocopy of your passport separately from your main travel documents. Should you be unable to join your holiday due to the cancellation or delay of your independent flight or other travel arrangement or your travel documents being invalid, we cannot accept responsibility for any consequent loss or additional cost.
Safety on holiday
You should be aware of potential hazards on holiday as walking amongst mountains, hills and even in cities does involve an element of risk. For example, weather can deteriorate unexpectedly and may cause paths to become slippery. Terrain underfoot can also vary and be different from what you’re used to. Walking poles are a great aid to mobility over uneven ground, and they take some strain off the knees.
As these are active holidays, you should be able to walk at a pace which will enable you to reasonably keep up with a party of averagely fit and mobile citizens. As the tour leader is responsible for the safety of all group members, he or she may adopt a more
cautious approach than would be considered reasonable by an individual party member.
When travelling overseas it’s wise to take extra care. Temperatures, humidity or altitude may be higher than you are used to, changes in diet may affect you, and unpleasant insects may be encountered. There is useful information on the Foreign and Commonwealth Office’s Travel Advice Unit at www.gov.uk/foreign-travel-advice
Footwear and clothing
Good quality walking shoes or trail shoes with a moulded rubber sole, a good tread and a low heel are likely to be all that is required for these holidays. If you are a frequent walker and comfortable in good quality walking sandals, these may be adequate for many days out. A waterproof jacket is recommended and essential for Adagio Plus holidays.
Changes to your holiday
Do be aware that itineraries planned for some holidays may be changed on the spot due to unexpected events. The final decision for any changes rests with your leader. Adagio cannot be held responsible for disruption to planned itineraries arising from weather conditions or situations beyond our control such as earthquakes or political unrest. Every effort will be made to provide alternative activities and to ensure that you have the best holiday possible.
Encourage your family and friends to sample the pleasures of an Adagio holiday – buy them a gift voucher for £25, £50 or £100! A great gift for keen walkers or intrepid travellers. Please tell us the name to be printed on the voucher (if any), the address you’d like them sent to and your name and address.
Also please indicate how you’d like to pay for them and give your telephone number so we can arrange payment (please note we will add our standard charge for payments by credit card]. Email your request to email@example.com or write to Gift Vouchers, Adagio Holidays at the address above.
We welcome all comments about our holidays and value ideas for the future. We appreciate this takes time but we do answer every letter personally and review this correspondence as part of our quality procedures. If you have provided us with an email address we will invite you to complete an online questionnaire or add feedback to our Feefo holiday review page. We may use quotes and testimonials made by you in feedback for marketing purposes.
You must be adequately insured to join our holidays. You won’t be able to participate in our local programmes without it. Please note that it is very difficult to obtain travel insurance once your holiday arrangements have commenced. Should you wish to participate in any optional locally booked excursions, please ensure that you are adequately insured. See our insurance policy document (PDF) for details.
Mobile phone numbers
Please provide us with mobile phone numbers to enable us to contact you at the very last minute or during your holiday – particularly during your outward travel. We will only use mobile phone numbers provided to assist you and not for marketing calls! (Please also switch your phone on when heading to the airport or if delayed en route.)